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OS/2 Warp Compatible Hardware List Web site: 1. os2warp.be Support Services Overview
Welcome to os2warp.be, the leading web site dedicated to OS/2, eComStation
and hardware. os2warp.be is an independent project, part of OS/2 Consortium
Europe, and has agreements with other web sites and companies to assure the
best, most up-to-date and accurate information.
This web site hosts a diversity of projects, mainly focused on the newest hardware
technologies. With members, contributors and webmasters spread over the globe,
combined with automated web management tools, updates are being made on daily
basis to provide the visitor with the very latest information.
Some of our projects: an extensive hardware list of both older and newer certified
compatible hardware, information about Universal Serial Bus (USB) devices, modems,
scanners, PCI-X technologies, sound cards, et cetera.
An ever increasing amount of hardware-related OS/2 projects are developed at
os2warp.be, or have been moved there in order to be maintained by different
persons, spread over the globe. Therefore, we now provide you with in-depth,
professional technical support, all via http://www.os2warp.be/support/.
By taking advantage of the advanced features our automated Support System uses,
we have now an even more centrally managed web site with contributors and team
members spread all over the world. Regional contact persons are available for
Corporate Support, while the project developers will deal with project-specific
questions, bug reports and problems. This way, you can communicate directly
with the developers of device drivers, give feedback, get an answer to a question
you've never had a decent answer to. And there's more! os2warp.be Technical
Support Services are completely free of charge for individual purposes(i) .
There's direct support from the developers of GenMAC, Win32Prn, GOMI NDIS MAC
drivers, Daniela's IDE drivers, TAME/2 and Universal Audio Driver from the respective
developers and additional highly skilled OS/2 experts complete the team to provide
corporate support.
Additionally, os2warp.be Corporate Support Services are backed by the eComStation
Global Consultancy Network, ensuring you get the best support available for
OS/2 and eComStation.
With the ever emerging importance of e-Business enablement and achieving platform
neutrality, companies who have been deploying OS/2 in their networks during
the last two decades often run into problems because either they can't find
a good IT partner, or an abrupt migration causes intranet downtimes. os2warp.be
launches its answer to this stringent problem, while both enabling companies
to use existing legacy software on the newest hardware (thus eliminating an
increase in TCOs(ii)), and enabling compatibility with the very latest technologies
of the IT Industry.
| (i) |
os2warp.be Technical Support Services are also
available for companies or institutions under the form of os2warp.be
Corporate Support Business Contract. For more information about os2warp.be
Business Contracts, please read on in section 3. Support Services for
individuals (further referred to as OS/2 users) are completely free
of charge. |
| (ii) |
Therefore, os2warp.be IT Business Solutions
propose the use of CITRIX MetaFrame XP Presentation Server, Microsoft
VirtualPC, Microsoft VirtualServer, Serenity Systems VirtualStation
(SVISTA) or Hummingbird Exceed X11. |
2. Licensing Terms and Conditions
In the interest of providing the most accurate and efficient service possible,
we ask you to familiarize yourself with the following contingencies (the following terms and conditions apply only to the os2warp.be Support Sections):
2.1. Terms and conditions the user must agree with
- The information and support services provided via this web site is provided
"AS IS" without warranty of any kind. The os2warp.be team disclaims
all warranties, whether expressed or implied, including without limitation,
the implied warranties of fitness for a particular purpose and merchantability
with respect to the information in these documents and/or references. os2warp.be
support services are non-binding, and the os2warp.be team is NOT to be held
responsible for any possible loss of data, NOR to eventual damage to your
computer system.
- Support will be provided for registered products only, with an exception
for Corporate Support;
- The user will provide a clear, detailed description of the problem or
the question, which satisfies to the required information for a specific
product, device driver or project;
- The user should be near the workstation where the product is installed
at the time a support request is submitted;
- Support will be provided only for products used in accordance with the
defined hardware and operating system requirements. Upon posting a support
request, the user is obligated to enter the correct information;
- Account details (p.e. logins, passwords), contracts and customer codes
are nontransferable between different companies or individuals;
- Posting threads that are not related to OS/2 (an exception stands for
the private Corporate Support area) are not accepted;
- Threads asking where to find device drivers for a device that is listed
in os2warp.be's Compatible Hardware List (CHL) are not allowed (with an
exception being made for Business Contracts);
- Threads asking for access to private download sections like Wireless Device
Drivers and internal downloads are ignored in the Support System and will
be instantly deleted. Instead, if you want to have access, you should contact
the responsible of the particular part of the web site;
- Any support request, bug report, or other thread in general containing
commercials, indecency offences, or threads posted with the intention of
damaging the privacy of our subscribers or damaging the reputation of os2warp.be,
its members, contributors or associates will be instantly deleted. In case
such threads are being detected, the subscriber shall be automatically excluded
from the os2warp.be Support Services System and the appropriate threads
may be handed over to the Belgian Government to serve as possible future
juridical evidence;
- os2warp.be is in no circumstances responsible for the licensing of your
software and device drivers. In case of Business Contracts, we will always
point to the possible issues that might arise when using a particular device
driver and/or software. Licensing is entirely the responsibility of the
other party. Additionally, a valid license is required for commercial products, in particular of Win32Prn;
- os2warp.be
holds the rights to modify the terms in this license agreement without
prior notification. The user automatically agrees silently to the
changes;
- The user confirms to have read and agreed with os2warp.be's Copyrights Policy.
- Any binary files (device drivers, software programs, utilities or whatsoever) may not be redistributed, nor hosted on other web sites nor spread via different data holding media, unless explicitlygranted by the copyright holding companies and/or people and os2warp.be;
2.2. Terms and conditions assured by os2warp.be
- All personal information will be dealt strictly confidential. It will
not be transferred to third parties, and will not be used for any other
purpose than silently agreed by signing in for Support Services. os2warp.be
declares that it shall respect os2warp.be Privacy Charter (according to
the Belgian Privacy Law), except in delicts as and indecency offences, slander
and commercial misuse (e.g. SPAM);
- In line with the os2warp.be Privacy Charter, os2warp.be Corporate Support
Services will be dealt with in a private area, which is not accessible by
regular accounts without Business Contracts. Also threads originating from
different Business Contract accounts will be kept separated. The APSoft
support is only available under Business Contracts, no exceptions being
made;
- All persons will be notified of possible downtimes due to maintenance,
or other reasons;
- os2warp.be Technical Support Services only provides support for OS/2
and eComStation configuration problems for companies who have purchased
a Business Contract. Configuration or general support is not provided with
the free Support Services;
- Companies who try to fraud by subscribing to the Support System as an
individual will be excluded from the system as soon as the fraud is discovered.
For corporate needs, contact the os2warp.be Support Responsible instead
of signing up for an account;
- Free support is provided on a best effort basis by os2warp.be Support
Services team members competent of the technical details related to the
appropriate projects, device drivers, migration strategies.
3. Corporate Support
With os2warp.be Corporate Technical Support your company gets access to a
private area of http://www.os2warp.be/support/, where questions can be posted
about hardware, general OS/2 and eComStation configuration issues and also migration
to Windows platforms while preparing to run the existing OS/2 Warp software
in Virtual Machine Solutions. Being the only providing this, we offer in-depth
technical support for the APSoft(iii) PCMCIA device driver, while maintaining
our independence from any company at all.
Corporate support is only available to companies or individuals under Business
Contracts. Business contracts can be obtained for a period of three, six, twelve
or twenty-two months. For each Business Contract, a specific os2warp.be team
member will take charge of all communications between your company and our team,
being your contact person.
Obtaining a Business Contract has the following advantages over regular free
support:
- Support requests will be dealt with as soon as possible. Your contact
person will post an answer to your support request within four working days.
If it is not possible to answer within these four days, he/she will post
a confirmation reply to confirm that the support request was received. A
particular thread should not remain unresolved for more than seven working
days.
- Corporate support will be dealt with prior to the regular free support
services. In dealing with your support, any details about the related company,
its employees, or whatsoever will be kept strictly confidential and will
not be spread (see os2warp.be Privacy Charter).
- With the year 2006 in mind, migrations from OS/2 to non-OS/2 platforms
like Microsoft Windows and Linux is an ever emerging necessity for companies
who need to maintain compatibility with the latest technologies and programs.
As a way to strongly reduce migration costs, os2warp.be provides you with
support to deploy Citrix MetaframeXP Presentation servers in your network.
This way, in a client-server network, all OS/2 clients can be maintained,
while only the server needs to be replaced and/or a new Citrix server needs
to be added to the network, thus eliminating costs and legacy applications
will continue to run. Using Citrix MetaframeXP, OS/2 Warp clients can run
the latest Microsoft Windows applications in a very cost-effective and efficient
way.
- A second solution for migration is to run OS/2 Warp in emulators like
Microsoft VirtualPC and Serenity VirtualStation. os2warp.be provides technical
support for OS/2 platforms running in virtual machines to facilitate your
migration process.
- A maximum of thirty support requests per month (iv) , plus emergency-case
phone support (v) . Should the Support System be down in case of superior
strength or maintenance reasons, support will always continue to be available
via phone or regular e-mail with your contact person.
- By default, your company gets one login and password to access http://www.os2warp.be/support/.
However, if agreed in the Business Contract, additional accounts for employees
can be created, and the same conditions apply as in the single account situation.
The monthly maximum of thirty support requests is maintained, and all support
requests of different accounts associated with your company's Business Contract
are summed.
- Business Contracts are agreed between os2warp.be and one particular company.
They may not be transferred except with explicit written permission of the
os2warp.be Support Services responsible.
- Business
Contracts are required for General OS/2 and eComStation installation
and configuration support, APSoft/TSSC PCMCIA device driver support,
CITRIX Enablement Services, and Migration Services. Device driver bug
reports and support requests are provided without Business Contract.
| (iii) |
On its web site, APSoft
has referred to os2warp.be Corporate Support Services
for its customers' additional support requirements. |
| (iv) |
Notice, however, that each support
thread can contain multiple problems and/or questions. |
| (v) |
Phone support is only available when your contact
person agrees to provide you support via this feature. We will not phone
you, but we will give you instructions how to reach us in emergency
cases (p.e. severe server crash). |
4. Required information
Upon posting a support request (referred to as bug report), certain fields
are obliged to fill in and certain files are obliged to be attached. If no data
has been entered for these required fields, then your support request will not
be dealt with. Below is a listing of all required information that should be
provided for each bug report, classified per project:
- The following fields are required for all projects: Reproducibility, Severity,
Platform, OS, OS Version, Product Version (if applicable), Product Build,
Summary, Description and PCI.EXE Summary Output (PCI.EXE /S). Except for the
fields Summary and Description, all of these fields are optional for the following
projects: APSoft - PCMCIA Driver, Contact os2warp.be Members
and os2warp.be Website.
- Each bug report should contain the following attachments: config.sys.
Additionally, the following files should be attached for each specific project:
- Daniela - IDE Driver Project: the files config.sys,
report.trc, report.txt, report.dmp.
Prior to attaching these files, you should check if the option "/DEBUG:31"
is present in the DaniS506.ADD line in CONFIG.SYS. If not, append it to
the appropriate line and reboot the system prior to attaching the files.
You can create the three latter files by the following respective commands:
"COPY IBMS506$ report.trc", "DiskInfo cv > report.txt"
and "DumpIDE > report.dmp". (If you cannot boot from disk
using DaniS506.ADD, try the above from a bootable floppy, CD or ZIP. If
this fails as well, try again with the additional option /FORCEGBM /!BM.
If all of the above fails, but a boot with IBM1S506.ADD works, then grab
at least the output from "DumpIDE > report.dmp" and the output
from "BldLevel DaniS506.ADD > report.bld");
- Networking - GenMac Driver Project: the files config.sys
and protocol.ini;
- Networking - GOMI Gigabit and Fast Ethernet Drivers Project:
the files config.sys and protocol.ini;
- Networking - NICPAK project: the files config.sys
and protocol.ini;
- PCMCIA Drivers (incl. Daniela, excl. APSoft/TSSC) project:
config.sys;
- TAME/2 and (X-)SANE project: the file config.sys;
- Universal Audio Driver (UniAud) project: the files config.sys
and uniaud.log. The latter file can be created from an
OS/2 Command Prompt by the command "copy alsahlp$ uniaud.log";
- The projects Win32Prn for OS/2 - General Usage and Win32Prn
for OS/2 - Technical & Development: the files config.sys,
odin.ini and win32prn.log;
- The projects Wireless Networking - General Support and Wireless
Networking - Device Drivers: the files config.sys,
protocol.ini, and lantran.log. In order
to provide us with the correct lantran.log file, you should have this
setting in your protocol.ini for the wireless device driver: "DEBUG_LEVEL
= 0xFFDF";
- Private sections for Corporate Support might require additional fields and/or
attachments, and will be agreed upon in the Business Contract.
5. Copyrights
All information at http://www.os2warp.be
is entirely copyright ¸ 2001-2004, os2warp.be. Any violation of the copyright
statements as described in our Copyrights
Page will result in juridical penalties. os2warp.be, and all of its contributors,
disclaim all warranties, whether expressed or implied, including without limitation,
the implied warranties of fitness for a particular purpose and merchantability
with respect to the information in these documents and/or references. os2warp.be
hardware and software support (above referred to as os2warp.be Technical Support
Services and os2warp.be Corporate Support Services) is non-binding (for non-Corporate
Support), and the os2warp.be team is NOT to be held responsible for any loss
of data, NOR to eventual damage to your computer system.
In order to use os2warp.be Support Services, you need to agree with ALL of
the terms and conditions imposed in the sections above. Should you visit the
os2warp.be Support Services System by using a direct URL, and thus avoiding
this web page, then os2warp.be assumes that the visitor agrees silently with
these terms and conditions.
© 2003 - 2004, os2warp.be, os2warp.be Business IT Solutions.
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